Support

Simply because you and your customer have right to obtain

Support is the most normal thing in the world to Epatra. To us, support is a way of differentiating ourselves from other distributors. Our supporting employees know their business, which means that mostly you will receive a direct answer to your problem or question. That discouraging remark “we need to go and find out, and someone will call you back” is kept to a minimum by us. At Epatra, everyone receives unlimited telephone support as standard.

FFor some brands, you need to give report of repairs yourself, because this has only advantages. You will keep control over the repair process and it has time advantages too. The service procedure for repairing the product can be found by clicking a brand that is listed below. All other brands should be reported through our online module http://www.rma-melding.nl/. Do you still need help? No problem at all, contact our service centre via +31 (0)78 – 68 11 420 or send an email to info@rma-melding.nl.

In the event of software problems, we can look remotely, which means we can localise the problem quickly and (where possible) solve it immediately. This saves a lot of time and money. We need to install a small piece of software on the relevant OPPC for this. A support worker will ask you to click on the following link: Epatra Quicksupport tool.

BenQ

BenQ products must be reported via the BenQ website. Complete the service & warranty form fully. After notification, you will receive an RMA number and instructions about the collection/sending of the product. It is also possible to contact BenQ by telephone. The help desk is at your service to answer all your (technical) questions. Contact the BenQ help desk by calling +31 – 900 – 2367669.

Epson

A defective Epson projector can be reported via info@epson.nl. Fill in the RMA form that you receive via this link. You need to supply a copy of the invoice together with the report. Upon receipt of the form, instructions and an RMA number will be sent to the email address you are registered on. When a product is no longer covered by warranty, you can report the problem to Epatra. In that event, we will take care of the whole repair process for you.

Hitachi

Report an RMA via email: hitachi@sertronics.nl The following details need to be provided:

  • Name, and address details
  • Type number of the Hitachi projector and serial number
  • Date of purchase with copy of purchase invoice as attachment
  • Description of the problem

A different procedure applies to Hitachi Starboard. This should be reported via our RMA module:  http://www.rma-melding.nl/

JVC

Repairs for JVC cameras can be sent to the following address: DVS Almere, Fioringrasstraat 2-4, 1313 LB Almere. Please enclose your name and address details including email address and clear complaint description of the defect.

LG

Defective LG products can be reported via the LG website. Here you will find the download link for the service request form. On this form, you will also find the shipping instructions. In the event of DOA (Dead On Arrival), you need to report the product via the Epatra service department.

Optoma

Register repairs via email: optoma@sertronics.nl. The following details need to be included:

  • Name and address details
  • Type number Optoma projector and serial number
  • Date of purchase with copy of purchase invoice as attachment
  • Description of the problem

Sharp

Register repairs via email: sharppro@sertronics.nl The following details need to be included:

  • name and address details
  • Type number Sharp projector and serial number
  • Date of purchase with copy of purchase invoice as attachment
  • Description of the problem

Sony

All Sony products should be registered immediately after purchase at Sony Prime Support. The registration of Sony products must always be done by the end user themselves or the dealer. Via this link, you will find information about the registration of your Sony product. You can also consult the PDF file that can be downloaded here. This also includes information regarding warranty terms.

TelyHD

In the event of problems with TelyHD equipment you can contact the support department of TelyHD via the following link: https://community.tely.com/anonymous_requests/new. Many of the problems can already be sorted out by them. In the event of a DOA (Dead On Arrival), you can notify us via:  http://www.rma-melding.nl/.

Epatra B.V.
Ohmweg 63
2952 BB Alblasserdam
Netherlands
Tel: +31(0)78 - 68 11 420
E-mail: info@epatra.eu
Website: www.epatra.eu

 

Epatra B.V.
Spoorstraat 56F
8271 RH IJsselmuiden
Netherlands
Tel: +31(0)78 - 68 11 420
E-mail: info@epatra.eu
Website: www.epatra.eu

 

Epatra BVBA
Singel 5
2550 Kontich
Belgium
Tel: +32(0)3 - 808 08 35
E-mail: info@epatra.be
Website: www.epatra.be

 

ACE AV
Optimusvagen 12C
194 34 Upplands Vasby (Stockholm)
Sweden
Tel: +46(0)40 - 616 08 82
E-mail: info@aceav.se
Website: www.aceav.se

 

Epatra, your audiovisual distributor

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